tim138 is committed to protecting your personal information. This policy explains exactly what data we collect, why we collect it, and how we keep it safe.
Last Updated: January 2026Your Privacy Matters: This Privacy Policy ("Policy") describes how tim138 ("we", "us", "our", "the Company") collects, uses, stores, shares, and protects personal data provided by users ("you", "Player", "User") of the Platform at tim138.cam. This Policy forms an integral part of our Terms & Conditions. By registering an account or otherwise using our Platform, you acknowledge that you have read and understood this Policy and consent to the processing of your personal data as described herein.
tim138 takes data privacy seriously. We are fully aware that the personal and financial information you share with us in order to open an account, make deposits, and participate in betting activities is sensitive. Our commitment is to handle that information responsibly, transparently, and in accordance with internationally recognised data protection principles.
This Policy applies to all personal data processed by tim138 in connection with the operation of our Platform, our customer support services, our marketing communications (where you have opted in), and our compliance obligations. It applies whether you access our Platform via desktop browser, mobile browser, or any other interface we make available.
We encourage you to read this Policy in full alongside our Terms & Conditions. If you have any questions about how we handle your data, please contact our Data Privacy team at [email protected].
The categories of Personal Data we collect about you depend on how you interact with our Platform. The following table summarises the main categories:
| Data Category | Examples | Primary Purpose |
|---|---|---|
| Identity Data | Full legal name, date of birth, KTP number, passport number, selfie photograph | Account registration, KYC verification, age confirmation |
| Contact Data | Email address, mobile phone number, residential address | Account communications, support, security alerts |
| Financial Data | Bank account name and number (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP), e-wallet identifiers (OVO, DANA, GoPay, ShopeePay) | Deposit and withdrawal processing, fraud prevention |
| Transaction Data | Deposit amounts, withdrawal requests, bet history, bonus usage, win/loss records | Account management, compliance, responsible gaming monitoring |
| Technical Data | IP address, device type, operating system, browser type, session timestamps | Security, fraud detection, Platform optimisation |
| Usage Data | Pages visited, games played, time spent on Platform, clickstream data | Analytics, product improvement, personalisation |
| Communication Data | Live chat transcripts, support ticket content, email correspondence | Customer support quality assurance, dispute resolution |
| Marketing Data | Promotional preferences, opt-in/opt-out status, campaign response data | Sending relevant promotional offers (with your consent) |
We do not collect sensitive categories of personal data such as racial or ethnic origin, religious beliefs, political opinions, biometric data (beyond selfie verification for KYC), or health records, except where specifically required by applicable law or for responsible gaming purposes.
The majority of Personal Data we hold is provided directly by you when you:
When you access and interact with the Platform, we automatically collect certain Technical and Usage Data through cookies, server logs, and similar technologies. This includes your IP address, device identifiers, browser specifications, session duration, pages visited, and betting activity patterns.
In limited circumstances, we may receive Personal Data about you from third parties, including:
tim138 processes your Personal Data only where a valid legal basis exists. The applicable legal bases are:
We use the Personal Data we collect for the following purposes:
We will not use your Personal Data for any purpose that is incompatible with the purposes listed above without first providing you with notice and, where required, obtaining your consent.
tim138 does not sell, rent, or trade your Personal Data to third parties for their own marketing purposes. We share your data only in the following carefully controlled circumstances:
We engage trusted third-party service providers who process data on our behalf under written data processing agreements that require them to maintain equivalent standards of data protection. These include:
We may disclose your Personal Data to government agencies, law enforcement bodies, financial intelligence units, or courts where we are legally required or compelled to do so — for example, in response to a lawful court order, a request from a financial crimes authority, or our own reporting obligations under anti-money-laundering frameworks. Where legally permitted, we will notify you of such disclosure.
In the event of a merger, acquisition, restructuring, or sale of all or part of the Company's assets, your Personal Data may be transferred to the acquiring entity as part of the transaction. We will provide advance notice via email and/or a prominent Platform notice before any such transfer takes effect, and the receiving entity will be bound by terms no less protective than this Policy.
We may share your data with additional third parties not described above if you provide us with clear, informed consent to do so on a case-by-case basis. You may withdraw such consent at any time by contacting our support team.
tim138 uses cookies and similar tracking technologies to ensure the Platform functions correctly, to improve your experience, and to gather anonymised analytics data. The types of cookies we use are as follows:
You can manage your cookie preferences through your browser settings. Note that disabling functional or analytics cookies may reduce the quality of your experience on the Platform but will not prevent you from accessing core betting and account features.
We retain your Personal Data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal and regulatory obligations. The following general retention periods apply:
At the expiry of the applicable retention period, Personal Data is securely deleted or irreversibly anonymised so that it can no longer be associated with your identity.
tim138 implements a multi-layered approach to data security, combining technical, organisational, and procedural safeguards to protect your Personal Data against unauthorised access, loss, alteration, or disclosure:
While we apply rigorous security measures, no online platform can guarantee absolute security. You play an important role in protecting your own data by keeping your Account password confidential, enabling 2FA, and logging out of the Platform when using shared or public devices.
Subject to applicable law and our legitimate interests and legal obligations, you have the following rights in relation to your Personal Data held by tim138:
To exercise any of these rights, please contact our Data Privacy team at [email protected] with your full name, registered email address, and a clear description of your request. We will respond within 30 days. We may request proof of identity before processing certain requests to prevent unauthorised access to another person's data.
The Platform is strictly intended for adults who are 21 years of age or older. tim138 does not knowingly collect or process Personal Data from individuals under the age of 21. Age verification is performed as part of our KYC process, and any Account found to belong to a minor will be immediately closed and all associated funds frozen pending further review.
If you believe that a minor has created an Account on our Platform or has provided us with Personal Data, please contact us immediately at [email protected] so that we can investigate and take appropriate action, including deletion of the data.
The Platform integrates with a number of third-party services — including game providers such as Pragmatic Play, Evolution Gaming, Spribe, and Pocket Games Soft, as well as payment infrastructure partners — in order to deliver a complete betting experience. Each of these third parties operates under its own privacy policy and data handling practices.
tim138 is not responsible for the data practices of third-party service providers beyond the scope of the data processing agreements we hold with them. We encourage you to review the privacy policies of any third-party service you interact with, particularly if you are directed to an external website or application during your use of our Platform.
Our Platform does not contain links to external third-party websites for general browsing purposes, and we do not permit advertising networks to place tracking technologies on our Platform without a legitimate operational purpose.
tim138 operates globally and may store or process your Personal Data on servers located outside of Indonesia. Where Personal Data is transferred to a jurisdiction that does not provide a level of data protection equivalent to that in Indonesia, we take steps to ensure appropriate safeguards are in place, including:
By using the Platform and providing your Personal Data, you acknowledge and consent to the transfer of your data to countries outside Indonesia where necessary for the purposes described in this Policy.
tim138 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or the scope of our services. When material changes are made, we will provide advance notice via email to your registered address and/or via a prominent notice on the Platform, at least 7 days before the updated Policy takes effect.
Your continued use of the Platform after the effective date of any revised Policy constitutes your acceptance of the changes. The date at the top of this page always reflects the most recent revision. We recommend reviewing this page periodically to stay informed of how we protect your data.
If you have any questions, concerns, or complaints about this Privacy Policy or the way tim138 handles your Personal Data, please reach out to our Data Privacy team through any of the following channels:
We aim to acknowledge all privacy-related enquiries within 48 hours and to provide a substantive response within 30 calendar days. If your request is complex or involves a large volume of data, we may extend this period by a further 30 days, in which case we will notify you of the extension and the reason for it.
Related Documents: This Privacy Policy should be read alongside our Terms & Conditions and our Responsible Gaming policy. Together, these three documents set out the full framework governing your relationship with tim138 and our obligations to you. Last updated: January 2026.
Six pillars that underpin our commitment to responsible and transparent data handling
All data transmitted between your device and our servers is protected by TLS 1.2+ encryption. Sensitive stored data — including bank details and KYC documents — is encrypted at rest using AES-256.
Our identity verification process ensures every account holder is who they say they are — protecting both our community and you from fraud, identity theft, and unauthorised account use.
We will never sell, rent, or trade your personal information to third parties for marketing purposes. Your data is used exclusively to operate your account and deliver our services.
You can request access to, correction of, or deletion of your personal data at any time. Our team processes all data rights requests within 30 days and will guide you through the process.
Our infrastructure undergoes periodic independent penetration testing and vulnerability assessments to identify and resolve potential weaknesses before they can pose any risk to player data.
We notify you of any material changes to this Policy with at least 7 days' advance notice. Our 24/7 Indonesian-speaking support team is always available to answer your privacy questions.
Our support team is on hand around the clock to address any data privacy concern. You can also explore our full Terms & Conditions or visit our FAQ for quick answers.